Answered Prayer

After days of to-ing and fro-ing over the missing OTP, with both Auspost and Speedpost seemingly unable to assist, I finally received the news we had been hoping for from our agent in SG.

"I have just called speedpost, they managed to receive the item today afternoon!!.... So I should receive it either tonite or tomorrow

I will inform the buyer's agent now and will do the necessary."

This came 5 mins after I'd replied to her earlier email to let the buyers know we intended to honour our original agreement. They were apparently worried that we might change our minds, which would portend having to go through the househunting process all over again, when they had already sold their own flat.

Hubby and I had discussed and suggested to our agent that perhaps the buyers could wait for us to arrive in SG to re-sign the OTP if it really remained missing.

We must commend the customer service officer that I spoke with this morning - Michael.

Of the 3 officers I spoke with in the last two days, he has been the most helpful and compassionate. He took down my details and our agent's, promised he would initiate an investigation as our promised delivery time clearly exceeded the 2-4 business days guideline, allocated us a case number that we can use to track the progress of the investigation, and promised to contact Speedpost to find out what had happened.

We are guessing that it is his enquiry and contact with Speedpost that enabled them to suddenly retrieve our documents from their system.

Most importantly, this officer was the one who enlightened us as to how the EMS courier system works. Apparently, our documents left Melbourne and arrived in SG on the same day (a fact not mentioned by the other 2 officers) because flights between Melb and SG are direct.

So the delay has all this while been on the part of the SG side i.e. Speedpost. Without this clarification, we were unable to point the finger of blame at anyone.

While all this drama was going on, I remember thinking that perhaps God had other plans for our flat, and I prayed that we would remain within His will whatever happened.

Thanks be to God for His grace and provision. He really does take care of all our needs.